Can I cancel or modify my order?
Modifying or cancelling an order is possible for as long as the merchandise has not yet entered the production, packaging or shipment phases. In case you have a Patchwork Family account, to modify or cancel your order, please fill out the contact form and send us your request.
When will I receive my order?
Once your purchase has been completed, an e-mail confirmation will be sent to the email address that was registered through your inquiry. This e-mail acts as an invoice and includes your order number. Once your order is placed, the designer(s) that you placed your order with will be responsible for producing, packaging and shipping your order. Please note that shipping times will differ for made to order items. For express production, special requests or questions about the shipping of your order, please fill out the contact form and send us your request.
Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). During peak periods, processing times may exceed 2 business days.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.
How do I return my order?
Please check our return policy for all questions regarding returns, or contact us through our contact form.